Christian Tichy

Open to work · On-site or Hybrid · Dallas–Fort Worth Metroplex

Christian Tichy

Platform & Technology Leader

Director driving strategy, architecture, and execution at scale — across AI, cloud, and distributed systems.

View experience
20+
Years in technology
14
Years at Fidelity Investments
Director
Platform & technology leadership
Enterprise
Regulated financial-services scale

About

A platform leader who ships at scale

Technical product, platform, and technology leader with 20+ years of industry experience — including 14 years at Fidelity Investments — delivering enterprise-scale platforms and operational capabilities within the Personal Wealth / Personal Investment business unit.

I work at the intersection of platform strategy, large-scale delivery coordination, and operational resilience across cloud, infrastructure, and SaaS ecosystems in highly regulated financial-services environments.

I'm known for data-driven leadership, deep technical focus, and executive-level communication that aligns technology execution with business priorities at scale.

Core capabilities

  • Platform Strategy & Roadmapping (Enterprise-Scale)
  • Cloud, SaaS & Hybrid Operating Models
  • Infrastructure, Operations & Delivery Alignment
  • Vendor & Partner Management
  • Executive Communication & Stakeholder Influence
  • Data-Driven Decision Making & Business Case Support
  • Agile Delivery & Governance at Scale
  • AIOps, MLOps & DevSecOps Leadership
  • Risk Management, Controls & Operational Resilience
  • Talent Development & Mentorship

Experience

Where I've made an impact

2023 – Present

Director — Strategic Product / Platform Owner, CRM Platform

Fidelity Investments · Westlake, TX

Platform owner and squad leader for the CRM platform serving the Personal Wealth business unit.

  • Own platform strategy and roadmap for the CRM ecosystem supporting the Personal Wealth business unit.
  • Lead and coordinate delivery across multiple squads, aligning technology execution to business priorities.
  • Partner with executives and stakeholders to translate business strategy into platform investment and architecture decisions.
  • Drive operational resilience, controls, and risk management for a platform in a highly regulated environment.
  • Manage strategic vendor and partner relationships across the enterprise tooling and SaaS landscape.
2016 – 2023

Principal Software Engineer / DevOps Engineer, CRM Platform

Fidelity Investments · Westlake, TX

Technical leadership for the CRM platform within the Personal Investment business unit.

  • Led engineering and DevOps for the CRM platform, building and operating large-scale delivery pipelines.
  • Established and matured CI/CD, automation, and DevSecOps practices across the platform.
  • Designed and delivered integrations across APIs, services, and the broader enterprise ecosystem.
  • Drove continuous-improvement initiatives spanning reliability, automation, and developer experience.
  • Mentored engineers and helped grow technical capability across teams.
2012 – 2016

Senior Systems Engineer — Personal & Workplace Investments

Fidelity Investments · Westlake, TX

Systems engineering across infrastructure and operations for Personal & Workplace Investments.

  • Delivered systems engineering and operational support across infrastructure and platforms.
  • Supported delivery, stability, and operational readiness in a regulated financial-services environment.
  • Coordinated across infrastructure, operations, and delivery teams to align execution.
2002 – 2012

Earlier career

Earlier roles (2002–2012) at Milliman Inc., Cash America Inc., and Nation Capital Mortgage Inc. spanned infrastructure operations, enterprise telecommunications administration, vendor coordination, and IT/network support within regulated financial and corporate environments.

2023 – Present

Director — Strategic Product / Platform Owner, CRM Platform

Fidelity Investments · Westlake, TX

Platform owner and squad leader for the CRM platform serving the Personal Wealth business unit.

  • Own platform strategy and roadmap for the CRM ecosystem supporting the Personal Wealth business unit.
  • Lead and coordinate delivery across multiple squads, aligning technology execution to business priorities.
  • Partner with executives and stakeholders to translate business strategy into platform investment and architecture decisions.
  • Drive operational resilience, controls, and risk management for a platform in a highly regulated environment.
  • Manage strategic vendor and partner relationships across the enterprise tooling and SaaS landscape.
2016 – 2023

Principal Software Engineer / DevOps Engineer, CRM Platform

Fidelity Investments · Westlake, TX

Technical leadership for the CRM platform within the Personal Investment business unit.

  • Led engineering and DevOps for the CRM platform, building and operating large-scale delivery pipelines.
  • Established and matured CI/CD, automation, and DevSecOps practices across the platform.
  • Designed and delivered integrations across APIs, services, and the broader enterprise ecosystem.
  • Drove continuous-improvement initiatives spanning reliability, automation, and developer experience.
  • Mentored engineers and helped grow technical capability across teams.
2012 – 2016

Senior Systems Engineer — Personal & Workplace Investments

Fidelity Investments · Westlake, TX

Systems engineering across infrastructure and operations for Personal & Workplace Investments.

  • Delivered systems engineering and operational support across infrastructure and platforms.
  • Supported delivery, stability, and operational readiness in a regulated financial-services environment.
  • Coordinated across infrastructure, operations, and delivery teams to align execution.
2002 – 2012

Earlier career

Earlier roles (2002–2012) at Milliman Inc., Cash America Inc., and Nation Capital Mortgage Inc. spanned infrastructure operations, enterprise telecommunications administration, vendor coordination, and IT/network support within regulated financial and corporate environments.

2023 – Present

Director — Strategic Product / Platform Owner, CRM Platform

Fidelity Investments · Westlake, TX

Platform owner and squad leader for the CRM platform serving the Personal Wealth business unit.

  • Own platform strategy and roadmap for the CRM ecosystem supporting the Personal Wealth business unit.
  • Lead and coordinate delivery across multiple squads, aligning technology execution to business priorities.
  • Partner with executives and stakeholders to translate business strategy into platform investment and architecture decisions.
  • Drive operational resilience, controls, and risk management for a platform in a highly regulated environment.
  • Manage strategic vendor and partner relationships across the enterprise tooling and SaaS landscape.
2016 – 2023

Principal Software Engineer / DevOps Engineer, CRM Platform

Fidelity Investments · Westlake, TX

Technical leadership for the CRM platform within the Personal Investment business unit.

  • Led engineering and DevOps for the CRM platform, building and operating large-scale delivery pipelines.
  • Established and matured CI/CD, automation, and DevSecOps practices across the platform.
  • Designed and delivered integrations across APIs, services, and the broader enterprise ecosystem.
  • Drove continuous-improvement initiatives spanning reliability, automation, and developer experience.
  • Mentored engineers and helped grow technical capability across teams.
2012 – 2016

Senior Systems Engineer — Personal & Workplace Investments

Fidelity Investments · Westlake, TX

Systems engineering across infrastructure and operations for Personal & Workplace Investments.

  • Delivered systems engineering and operational support across infrastructure and platforms.
  • Supported delivery, stability, and operational readiness in a regulated financial-services environment.
  • Coordinated across infrastructure, operations, and delivery teams to align execution.
2002 – 2012

Earlier career

Earlier roles (2002–2012) at Milliman Inc., Cash America Inc., and Nation Capital Mortgage Inc. spanned infrastructure operations, enterprise telecommunications administration, vendor coordination, and IT/network support within regulated financial and corporate environments.

Drag to explore · auto-advances every 5s

Education

Background

The University of Texas at Dallas
Computer Science
2012 – 2014
The University of Texas at Arlington
Computer Science
2010 – 2012

Skills & Tools

Technical toolkit

Salesforce / Salesforce DXCloud & Hybrid InfrastructureCI/CD & DevSecOpsAPI & Systems IntegrationDistributed SystemsAgile & SAFe DeliveryJira / Bitbucket / GitHubTest Automation (Selenium)Microsoft Enterprise ToolingAI / ML Operations

Contact

Let's talk

Open to work · On-site or Hybrid · Dallas–Fort Worth Metroplex. The fastest way to learn about my background is to ask the assistant in the corner — or reach out directly.

[email protected]LinkedIn ↗